Residential bin services

We provide a general rubbish, recycling and garden waste bin service to most households. Change your waste service or report an issue with your bins here.

If you have a commercial bin service, you can report an issue or call Customer Service at 03 5272 5272.

 

Missed bin Let us know if we missed your bin or if your bin was half emptied.
Bin repair or replacement We can repair all or parts of your bin if it is damaged or replace if beyond repair.
New bin If you have moved into a new residential property, you can order your new bin.
Stolen or lost bin If your bin is missing or stolen you can report it now.
Add an additional bin or change your bin size You can order additional bins or change your bin size if the ones you have are not enough to manage your waste.
Cancel an additional bin Let us know if you want to cancel your additional bin service or remove your unwanted bin.
Report a bin spill Let us know if there was a bin spill so we can clean it up.
Tactile bin lid We can attach tactile symbols that will help you to identify your bins if you are vision impaired.
Book a hard waste or mattress collection Residential properties have two hard waste and two mattress collections each financial year.
Transition to 4-bin system
Read about upcoming plans and changes to waste and recycling.
Standardising bin sizes
We are standardising our bin sizes to two options as rising costs put pressure on waste charges. Read more.

Know what goes in each of your bins

Rubbish bin Rubbish bin
Recycling bin Recycling bin
Garden organics bin Garden organics bin

Bin collection

Find out when your bin will be collected:

Bin calendar