Submit a complaint


This is a secure form and your information is protected. Include your email address to receive a copy of your submission.

Important Information

We aim to resolve complaints within 28 business days. If we need more time to investigate your complaint, we will let you know and keep you updated.

If you are not satisfied with the outcome of your complaint, you may request an internal review.


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Contact Details

The collection and handling of personal information in this form is carried out in accordance with Council's Privacy Policy. We will ensure that your personal information is not disclosed to other individuals, institutions and authorities outside the City except if required or authorised by law or explicitly permitted by you. You can complain anonymously but this limits the City of Greater Geelong 's ability to ask questions or communicate the outcome of your complaint.