Temporarily suspend or cancel a Swim Sport & Leisure membership

Terms and conditions - Membership cancellation

• You may cancel your membership within seven days of joining for the first time by using the form or membership management system we provide, and we will refund all fees paid.
• For members paying by regular debit, you may cancel your membership at any time by giving us 14 days written notice. You must pay any outstanding fees immediately after cancelling your membership. We will not refund fees paid before cancellation (including fees for any period in which you suspended your membership).
• For members who have paid in a lump sum, you may cancel your membership at any time. Refunds are not available for lump sum memberships, unless required by law.
• City of Greater Geelong Corporate Payroll members are required to complete a Payroll Deduction Form in addition to this form. Please ask Swim Sport & Leisure staff for a copy.
• Members returning after cancellation will be required to pay a joining fee.

Terms and conditions - Temporary membership suspension

Suspension by you - reasons other than illness or injury

• Webstar’s Swim School members may suspend membership for a reason other than illness or injury for a minimum of one week to a maximum of four weeks in any 12-month period.
• All other members may suspend membership for a reason other than illness or injury for a minimum of one week to a maximum of 26 weeks in any 12-month period.
• To arrange a suspension, you must give at least one week notice using the form or membership management system we provide.

Suspension by you - illness or injury

• Webstar’s Swim School members may suspend membership for illness or injury up to a maximum of 12 weeks in any 12-month period (unless we approve a longer period).
• All other members may suspend membership due to an illness or injury for the period of that illness or injury up to the maximum of 26 weeks in any 12-month period (unless we approve a longer period).
• To request a suspension, you must use the form or membership management system we provide to submit a medical certificate issued by a medical practitioner registered by AHPRA that states your name and the period of illness or injury.

During and after suspension

• During the suspension period, you (including any other members under a family membership) must not use any of our centres.
• For members paying by regular debit, debits will be suspended during the suspension period except as necessary to recover any payments outstanding before the suspension.
• For existing members who have paid in a lump sum, membership will be extended by the period of the suspension.
• At the end of the suspension period:
• membership and regular debits (if applicable) will recommence, and we will credit you for any part of the suspension period you have already paid for.
• for Members paying by regular debit, if necessary, we may debit an extra payment so that your Fees are paid in full for the next fortnight; and
• Webstar’s Swim School students will be placed in the same class as before the suspension where practicable, or in another class.